Welcome to LIVND (livnd.com). These Terms & Conditions govern your use of the LIVND booking platform, owned and operated
by LIVND (PVT) LTD.
By using our platform, you agree to these Terms.
1. DEFINITIONS
- "Platform" – the LIVND booking system
- "User" – any person using the platform
- "Merchant" – third-party playground operators using LIVND
- "Booking" – reservation made via LIVND
2. ABOUT OUR SERVICE
LIVND acts as a booking facilitator for indoor playgrounds operated by third-party merchants.
We do not operate the playgrounds directly unless stated.
3. USER RESPONSIBILITIES
Users agree to:
- Provide accurate information
- Comply with playground rules
- Supervise children as required
- Arrive on time for bookings
Misuse of the platform may result in account suspension.
4. BOOKINGS
When a booking is completed:
- A confirmation is sent via email or SMS
- The relevant playground merchant receives the booking details
- The merchant is responsible for service delivery
5. PAYMENT TERMS
- All payments must be made through our authorized payment gateway
- Card data is processed securely by the gateway; we do not store card details
- Payments are final and non-refundable unless otherwise stated
6. CANCELLATION & RESCHEDULING
- LIVND follows a strict no-cancellation, no-refund policy
- Rescheduling is allowed only according to the merchant's rules
- Merchants may set time-based restrictions
Details may vary per playground and will be displayed during the booking process.
7. MERCHANT RESPONSIBILITY
Third-party merchants are fully responsible for:
- Safety
- Equipment quality
- Staff conduct
- Venue rules
- Service delivery
LIVND is not liable for merchant actions, omissions, or incidents at the playground.
8. LIVND PLATFORM RESPONSIBILITY
We ensure:
- Accurate booking transmission
- Platform uptime
- Secure processing of data
We are not responsible for:
- Accidents or injuries at playgrounds
- Merchant policy enforcement
- Venue closures or operational issues
9. LIABILITY LIMITATION
To the maximum extent permitted by law:
- LIVND is not liable for indirect, incidental, or consequential damages
- Total liability is limited to the amount paid for the booking in question
10. ACCOUNT TERMINATION
We may suspend or terminate accounts for:
- Fraud
- Abuse
- System manipulation
- Violation of these Terms
11. INTELLECTUAL PROPERTY
All software, branding, logos, and content on LIVND are owned by LIVND (PVT) LTD.
12. GOVERNING LAW
These Terms are governed by the laws of Sri Lanka.