Privacy Policy

1. Information We Collect

We collect the following types of information:

1.1 Personal Information

• Name
• Email address
• Phone number
• Booking details
• Child age group (for playground-specific safety requirements)
• Communication preferences

1.2 Automatically Collected Data

• Device information
• Browser type
• IP address
• Usage logs
• Cookie data
• Analytics data via Google Analytics & Firebase Analytics

1.3 Payment Information

Payments made through LIVND are processed by third-party payment gateways.

We do not store or process credit/debit card numbers.

Transaction metadata (amount, status, time) may be stored for accounting and audit purposes.

2. How We Use Your Information

We use your data to:

• Create and manage user accounts
• Process bookings and payments
• Communicate booking confirmations and updates
• Provide customer support
• Improve platform performance and user experience
• Ensure safety requirements (age restrictions, capacity management)
• Comply with legal obligations

For merchant-managed playgrounds, booking details may be shared with the relevant merchant to deliver the service.

3. Legal Basis for Processing

We rely on:

• Contractual necessity
• User consent
• Legitimate interest (analytics, fraud prevention)
• Compliance with applicable law

4. Data Sharing

We may share data with:

• Playground merchants (only booking information necessary to manage your booking)
• Payment gateway providers
• Cloud hosting providers
• Analytics services (Google, Firebase)

We do not sell or rent personal information.

5. International Data Transfers

Our systems and third-party services may be hosted outside Sri Lanka.

By using LIVND, you consent to the transfer of your data to secure international servers.

6. Data Retention

We retain:

• Booking records: as required for operational and audit purposes
• Account information: until you request deletion
• Analytics data: per third-party retention rules

7. Cookies & Tracking

We use cookies for:

• Login sessions
• Functionality
• Analytics
• Performance monitoring

Users may disable cookies via browser settings, but some features may become unavailable.

8. Children's Privacy

Parents/guardians must create bookings for children.

We do not knowingly collect data directly from minors.

9. Security

We implement:

• Encryption
• Access controls
• Secured servers
• Regular audits

However, no system is 100% secure.

10. User Rights

You may request to:

• Access your data
• Correct information
• Delete your account
• Withdraw consent
• Contact us regarding privacy concerns

Requests: [email protected]

11. Changes to This Policy

We may update this Privacy Policy periodically.

Continued use of LIVND indicates acceptance of updates.